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How does batch authorization work?

SPOD has a system called Batch Authorization Payments for processing orders, and the following article explains how it works. 

Once one of the following thresholds is met, SPOD will make a Batch Authorization Payment on your card. 

  • 30 orders 
  • $300 order value

If neither of the above thresholds are in met in 6 hours we will make a Batch Authorization for the amount of orders you have received. Regardless of if you didn't reach 30 orders or $300 in order value, 6 hours after the first order is placed SPOD will make a Batch Authorization Payment. 

Once your products are shipped we will still bill each order separately on your credit card. 

Example 1:

Your shop receives 30 separate orders for a Men's T-Shirt in a time span of 2 hours. As you have reached 30 orders SPOD will make a Batch Authorization Payment of $298.80 on your credit card. 

These orders will be sent to production. 

Once the orders are shipped SPOD will charge 30 separate payments of $9.96 on your credit card. 

Example 2:

Your shop receives 4 separate orders for a Men's T-Shirt. 6 hours after the first order was placed SPOD will make a Batch Payment Authorization of $39.84. 

These orders will be sent to production. 

Once the orders are shipped SPOD will take 4 separate payments of $9.96 from your credit card. 

Below is an example of how you can trace the Batch Authorization Payments in your order page in the app. 

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You can search for the Batch ID and it will show every transaction that has been made in that Batch Authorization Payment. 

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How do I change the billing address?

Your billing address can be changed in your Account Settings, in the Address Management section.

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Please note that it is not possible to change the billing address of a particular order once it is already placed. The new address will be used for the next orders placed after the change has been made.

Where can I edit my payment settings?

When you go into your Account Settings, under Payment Info, you add a Credit Card. This card is used for all orders fulfilled by us.

We do not store your credit card data. Rather, we send the encrypted data to our bank, Adyen. This increases your security, and it’s also the reason why we don’t display any data in the app.

At present we are only accepting credit card payments, but we are planning on expanding the payment methods in the near future.

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What currencies are supported by SPOD?

 

Actively, SPOD supports USD ($). This means that every price you can see is based on this currency.

We passively support :

  • CAD
  • EUR
  • GBP
  • DKK
  • PLN
  • CHF
  • SEK
  • AUD

Passive support means that we provide prices for these currencies for you and your customers, but they are based on the daily exchange rate.

We do plan on increasing the number of currencies available.

What happens if there are problems with my payment?

For the moment, we are only accepting credit card payments, but we have plans to support PayPal, ApplePay, and others.

Problems that can occur with credit card payments:

  • Payment authorization isn’t possible.
  • Money cannot be captured (received).
  • The credit card information provided is not accurate.
  • The credit card has not been activated or is expired.
  • Repeated authorizations have resulted in SPOD being flagged by the credit agency.

In the case of the latter, you should contact the credit agency contacted directly with verbal approval for authorizations from SPOD/ Spreadshirt Inc. This often occurs on the first order due to SPOD being a new company making reservations on your card. 

If payment authorization is not possible, we will not be able to proceed to the production phase. The order will be marked “pending payment”, and the merchant will be informed of the issue. The merchant would need to provide new credit card data or check the previous data for any errors.

If you come across any of these issues, you’ll need to delete your credit card info and try again. This is an essential step; you’ll need to re-enter this information even if it’s identical to the previous information you provided.

If your orders are failing payment, we will automatically delete your credit card information and send you an e-mail informing you about this. Please then re-enter your credit card information to solve the issue.