How can we help?

How should I chose the region during registration?

Goal:

* merchant understands that we ship from both platforms (almost) worldwide but that merchant has to decide for one production location

 

Briefing:

* merchant has to decide for one platform that defines where items will be produced and shipped from

* this is due to production techniques and assortment

* merchant should decide for the platform that is close to the majority of customers

* both platforms still ship in almost all countries

How much does SPOD cost me?

Goal:

merchant understands there is no recurring cost or cost for pure usage of app but only for orders placed

 

Briefing:

* no recurring cost when using SPOD

* when an order is placed the order value (between merchant and SPOD not Merchant and customer) is charged 

* order value is product cost and shipping cost

* shipping cost depend on order value, shipping type and country

* link to article for "how is the product cost calculated" and "shipping calculator"

* if the shop system/marketplace you integrate spod with has fees is depending on the system/marketplace and needs to be verified there

How does POD Dropshipping with SPOD work?

Briefing:

  • explain POD
    • Print On Demand
    • products are printed only after the order was placed and paid
  • process overview
    • customer orders in merchants shop
    • order is manually or automatically forwarded (link to "manual order review setting")
    • amount the merchant has to pay for order is authorized on CC ( link to "Payment Process")
    • order goes into production
    • order is shipped to customer and not merchant

 

 

How do I get started with SPOD?

Briefing:

* provide merchant with a quick checklist on the most important topics the merchants should do

* introduce the several sections of the user account that are:

*

 

Checklist:

* register for a free account here ->  https://login.spod.com/register

* get to know your user account with the areas integrations, products, orders, store settings, account settings

* check with which integration you want to run - > learn about our integrations here -> [link will be added]

* create a product and push it to your shop

* place a sample order (link to detail) and get to know what we ship to your customers

* define your payment method so that we actually start producing for you

* market your products and get sales

How do I set up an integration?

Goal:

* Merchants know what an integration is, where to add a integration and where to get more information on the specifics for the integration

 

Briefing:

* An integration 

* on the left side of the account there is the button "Add Integration" or open the dropdown on the top of the page

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* from there you get to the list of available integrations

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* pick the integration you want and learn more about your integrations here: ->list of integrations 

* system will create the integration and forward you to the dashboard with additional instructions

 

 

How do I create and publish products?

Goal:

* Merchant knows how to publish a product

 

Briefing:

* click on "products"

screencapture-app-spod-staging-global-products-2021-04-06-16_12_20__1_.png

* to create products for a particular integration, select integration from dropdown on left side navigation

* on upper right corner of product page you have option to  "add product" 

* if you did not select an integration before, system will ask for which integration product should be added

* if you do not want to publish it to a specific integration select "No integration"

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* create product as you like

* click on "create product"

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* system will ask you for description and pricing

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* after that system will store product in product list and also will publish to the selected integration (e.g. Shopify/WooCommerce). For the SPOD API the product will be available via the API after publishing as well

* Important to check product creation in detail "here" or integration specifics "here"

 

 

How does the design tool work?

All your customization prayers have been answered. With SPOD’s design tool, you can create custom apparel and accessories that you can then sell to your customers. Add your own text and uploaded designs, or you can choose from SPOD’s database of 50K+ free designs. The tool is fast and intuitive, allowing you to create one-of-a-kind products for your business.

Primary Tools

As you’re designing your unique product, you’ll come across four specific functions. You can use each of these functions together or individually as you’re creating custom apparel or accessories to sell.

 

Upload Design

Add a photo or high-quality design to any of our customizable products.

When you’re in our design tool, simply click “Upload” to add your graphic. You’ll want to increase the resolution or size of the image to fit your desired product, and you should also accommodate the built-in print area (which we touch on later in this article).

screencapture-app-spod-staging-833-create-2021-04-06-15_51_48.pngLearn more about the design requirements here, and then dive into the rest of our Design Upload & Creation FAQ.

Add Text

A picture says a thousand words, but sometimes you need to add some text to drive home the point. Fortunately, it’s incredibly easy to add custom text to any of our customizable products.

When you’re using our design tool, simply click “Text,” and a customizable text bubble will pop up on the product. You can also modify the font, text color, text size… the possibilities are endless.

Choose Design

SPOD’s design tool can also come in handy if you’re looking to complement your existing design or add an additional flair. We have more than 50K free designs to choose from, so your picture-perfect product can still be a reality.

Click “Designs” on the left side of the screen, and you’ll be guided to a search box where you can filter through our thousands of designs. Choose a popular theme, or dive into our available designs yourself.

Once you’ve found a free design, you can easily add the high-quality image to any of our customizable products. To be clear, you’re not limited to one product choice; rather, you can adorn any of our products with your unique photo or design.

While preparing your products, please be aware of contrasting colors, which we touch on below.

Create a Product

If you want to add any of SPOD’s products to your Shopify store, that can easily be accomplished via the application.

Once you’ve accessed the SPOD app, simply click “Create Product.” Then, you’ll have the ability to name your product, add a description, and include any relevant tags. You can also choose whether you want the product listing to be accompanied by product details and a size chart.

Next, you’ll want to assign a price for the applicable product. Then, right before you’re ready to publish, you can choose to add the product to any of your existing “Collections.” These “collections” will group relevant products together, leading to an easier buying experience for your customers.

 

Other Hints

While we pride ourselves on the intuitiveness of the design tool, there are still some factors that you’ll want to be aware of. We’ve provided some tips below that can help you achieve your desired end-product.

Be Aware of Print Areas

A product’s print area includes the part(s) of the clothing or accessory that can be printed on. In the Design Tool, you’ll see a square that’s either black or white - that’s the print area. Designs and text can only be placed inside those.

If the design frame is red, that means the design cannot be printed. Drag it into the print area, and the frame will turn green. That means you’re successful!

Larger designs generally look better on the front of a shirt. To help you hit the center, you’ll see an aid line when your design hits the proper spot. Smaller designs and logos come out great on the left or right chest. Of course, make sure the design doesn’t get too close to the armpit. A third of the width is a fair measure for placement.

Design frame is red: Design cannot be printed. Drag it into the print area.

If the design frame is green, you’re good to go!

Use Contrasting Design + Product Colors

A dark design on a dark product will not come out great, even if it may look okay on your monitor. The same is true for bright designs on bright products, as well as any other color combinations that are too similar. Choose a contrasting color and product combination to assure that your products come out top-notch.

Product and design colors don’t offer enough contrast

Perfect!

Adjust Design Size for Product Size

Our product image in the Design Tool shows you a standard size (i.e. M). Choose your design size in relation to the standard size. If a customer is eyeing a different size, the design won’t automatically be adjusted to the product.

Specifically, if you’re preparing a product with a huge printing area, you should make sure that the design doesn’t look too small. You’ll want to make the design a bit larger on products like aprons, blankets or pillows to achieve optimal results.

 

Beware of Zippers or Seams

We can’t print on the seams or zippers. Never put your design, photos and text in these areas. It may be possible to create a product this way in the design tool, but we won’t be able to process and print the order.

 

 

 

 

How can I you create multiple products with the same design?

You have two options to do this. Creating products in a row or creating a new product with the same design based on an old product.

When creating a product and synching it to your shop, you can continue creating products by closing the synch menu on the right hand side. The product you just created is still visible and you can replace the product type.

When you change the product type we try to keep the design, the design size and the positioning as it is. Do the adjustments needed and synch it to your integration.

 

 

The second option starts from the product list. Open the product list, lovate the product you want to use as a template and click on the three dots in the more actions section. There you can find the "use the product as template" option.

The design tool will load with this product as template and you can edit it as you like. The original product stays untouched.

 

 

 

screencapture-app-spod-staging-833-products-2021-04-06-13_12_54.png

How do I manage my products?

Goal:

* make merchant understand how to view products and/or access product creation

 

Briefing:

* products section on left hand side provides access to product section

* list shows all products created with name, brand, colors and sizes and integrations it is active in

 

screencapture-app-spod-staging-global-products-2021-04-06-11_56_38.png

 

* to create new products click on "add product"

* as each shop integration has specific needs on the data we can synch, we ask for the integration it is supposed to be used within

* actions menu allows access to core actions to e.g. edit or use the product as template

* to see more details on the product, click on it to get to the detail pagescreencapture-app-spod-staging-global-products-2021-04-06-13_02_25.png 

 

How do I manage my orders?

Goal:

* merchant has a basic understanding on where to find orders and where to get more information about order details within the help section

 

Briefing:

* "orders" tab on left hand side brings merchant to orders section

* lists all orders within the account and allows access to the order details

* list can be filtered by integration (left hand side in navigation) or by state/date

* different order states existing to help merchant get a good overview on current status -> states explained "here"

* how an order comes in and is processed can be found "here"

* if manual order review is inactive, payment method is working and orders come in w/o errors, the process mostly runs automatically

* if there are issues with orders, we'll infor the merchant by mail

screencapture-app-spod-staging-global-orders-2021-04-06-11_54_14.png

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What app settings do I need to know?

Goal:

* Merchants know the most important settings, what these settings do and get an access point to the details of each setting

Briefing:

  • two types of settings -> account settings and shop settings

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  • Account settingsaccount_settings.png

account_settings_1.pngAccount information

-> shows mail address

-> can't be changed as of now

-> change your pw -> starts PW lost process -> Merchant will receive an e-mail with instructions for next steps

 

* Store Location

->Defines where products are printed (EU or NA)

* Payment Info

-> Area to define Credit Card data

-> link to payment section for more details

 

* Address Management

-> very important

-> defines invoice and RTS address -> needs to be reviewed as invoices can't be adjusted

-> link to "learn more on RTS"

-> link to "learn more on Billing Address"

 

* Account Language

-> supported languages for the app -> has no impact on published products

-> "to learn more about the language the products are published in click here" -> link to shop depending setting

*  Setting:

-> setting extremely important for proper tax handling

-> merchant is responsible for defining settings

-> invoices etc. can't be corrected afterwards

-> for merchants with EU account -> option to provide a VAT id -> learn more "here"

-> for merchants with NA account -> option to provide a resale certificates id -> learn more "here"

 

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Shop Settings

* the settings depend on the integration used. check integration specific settings

* select a store and settings link will show up in navigation on left hand sidescreencapture-app-spod-staging-888-settings-2021-04-06-11_44_57.png

How is the product price calculated?

Goal:

* make merchant understand what parts the price has

Briefing:

* make article below easier to read and make the parts of the price easier to digest

-> price is based on product type price + additional print cost + shipping cost + tax

* add gfx to support explanation

* differentiate between price for merchant (what merchant pays to us) and end customer price (what customer pays to merchant and where we have no impact on)

* Current Article

The base price of your product is based on how many of the product’s print areas contain designs. SPOD does not charge per design; rather, we charge by how many print areas you add designs to when creating/designing your product(s). The first print area is included in the base price. Each additional print area will cost $5 / 5€.

When choosing plot prints (flex, flock and special flex printing), an extra $2.50 / 2,50€ will be added to the product price. This is a one-time charge per product, not per design or print area.

The price you’ll pay will be visible throughout the entire product creation process, and each product base price can be seen on our product assortment page.

In order to make money, you’ll naturally have to boost the price of these products. After paying us for the product, you can keep the difference! For instance, if you’re in the starting price tier, you’ll be responsible for paying the $7.99 base price for a men’s t-shirt (not including shipping). If you charge your customers $15 for the product, you’ll be able to pocket $7.01. It’s as easy as that!

It’s also worth noting that we charge for shipping. Of course, this extra charge can be accounted for as you’re determining the value of your products.

How to change language settings?

Goal:

* Merchant knows the difference between app language and publishing language and where to define the settings

 

Briefing:

* App Language -> DE/EN/FR -> defines the language of the app as the merchant can see/use it 

* Publishing Language -> DE/EN/FR/PL/NL/DK/SV/.... (all languages that Spread supports -> languages depend on the platform (EU or NA)) -> defines in which language is used for product type descriptions

 

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Can I sell both on EU and USA?

Goal:

* merchant understands that we ship from both platforms (alsmost) worldwide but that merchant has to decide for one production location

 

Briefing:

* merchant has to decide for one platform that defines where items will be produced and shipped from

* this is due to production techniques and assortment

* merchant should decide for the platform that is close to the majority of customers

* both platforms still ship in almost all countries

* working with both EU and NA in one shop is not possible as it will cause synch errors and delays

* we are working on a global setup but need to make sure to that we have the same products, sizings and colors in EU and NA which is not an easy task