How can we help?

Why are variants missing from my store?

Shopify sets a variant limit per product of 100 variants. With SPOD’s products, 1 colour in 1 size is a variant. For example a Men's T-Shirt, in black and in size small is 1 variant.

So, there are products if you activate all the colors, it exceeds the 100 variant limit. This will result in some missing sizes from your store front. These tend to be the larger sizes.

To avoid this issue, we recommend creating a product with a maximum of 12 colors.

If you would like to have a certain product available in more than 12 colors, please create the product again in the extra colors.  

Can I sell other products in my Shop when using the SPOD app?

Yes. You can sell as many different products from as many different suppliers as you like.

If you are currently utilizing other print-on-demand, drop shipping, or fulfillment services, you can still install and utilize SPOD. SPOD only interacts with SPOD-specific SKUs and will not affect other products, giving you the opportunity to enjoy our speed, quality, and services at no risk to your other products or provider interaction.

How do I activate the customizable product template?

It is important to understand this feature opens the product directly into the Customizer once click on by the customer. It removes the normal product listing page where the customer sees the product and the information you choose to supply. See the screenshot below of what the customer journey looks like. 

 

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The below product page listing is removed when you activate the customizable template. 

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To turn a product into a customizable template please follow the steps below:

  • Go into your Shopify backend, select Products and then select the product for which you would like to edit the button.
  • Scroll down on the poduct listing page and find the “Theme templates” drop down menu.
  • Select the “product.cyo-deeplink” theme.
  • Using this feature will open the product directly in the Customizer, once the product listing is clicked by the customer.

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Can I change my shops theme if I've activated the Customizer?

If you change your shop’s theme you should not experience any issue with the customer. Due to the variety of themes and settings it might be, that you need to tweak some CSS to guarantee a conflict free display of the customizer.

For this you need to get familiar with the theme css and the page layout. You can learn more about this here.

How can I identify a customized product in my Shopify backend?

Customized products can be found in two areas. In the product section of your Shopify backend and in the orders within the SPOD App.

Orders Section

We'll label all customized items that have been ordered with the label "Create Your Own Product".

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Products Section

When a customer is finished creating a product, it will be added to their cart. At this time, the SPOD App needs to create a Shopify product, (allowing the Shopify checkout to handle pricing and such). The SPOD App will create one variant for each product created and added to the basket via the Customizer.

Once the limit of 100 product variants is used up, we'll create another one. This product might also be visible in the list pages of your store, but it will always deep-link to the Customizer page.

You should never unpublish the product if you've activated the Customizer setting.

Remember to delete or unpublish this product once you've deactivated the Customizer.

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How can I define my earnings for the Customizer?

You might not think twice about assigning a specific price tag to a customized product, but the value of this merchandise could make or break a sale. The best route is defining a percentage-based earning that revolves around the base-price of a product.

After setting your commission in the settings, the calculated end-price will be paid by the customer. We'll invoice our standard rate of product + shipping costs. There is no extra fee related to this option.

 

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How does the deeplinking work with the customizer?

SPOD’s new deep linking feature allows merchants to add parameters to the Customizer.

Previously, when a customer clicked your shop’s Customizer link, they’d be taken directly to the tool. Now, merchants can specify what the customer will specifically see when they enter the tool. Besides the Customizer function, merchants can also specify any design topics, design IDs, or products.

There are three specific functionalities of the new deep linking feature:

Deep link Tool Panels 

Deep link Design Topics

Deep link Specific Design ID

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Deep link Specific Product

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Deep link Categories

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How do I change the customize button?

If you like the Customizer but want to have a entry point more matching to your brand personality, you can do this quite easily.

The first thing you need to do, is to deactivate the customization option for the product (IMPORTANT: Do not deactivate the customizer overall but only the customization option on the product.

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If you want to change the button title do the following:

  • Go into your Shopify backend, select Products and then select the product for which you would like to edit the button.
  • Click the “Show HTML” button (<>)
  • Enter the following text - <div class="btn" id="spod-customizable-button" style="width: 100%;">Customize me</div>
  • Then you can edit the >Customize me< to any text you would like.
  • For example if you wanted the button to say "Customize me for $10". Then the HTML would look like this  
  • Once the customer clicks this button, the product with the designs in place will open in the Customizer.<div class="btn" id="spod-customizable-button" style="width: 100%;">Customize me for $10</div>

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If you want to change the button layout do the following:

  • Go into your Shopify backend, select Products and then select the product for which you would like to edit the button.
  • Click the “Show HTML” button (<>)
  • Enter the following text - <div class="btn" id="spod-customizable-button" style="width: 100%;">Customize me</div>
  • Save the settings
  • go to your online store -> themes and click the actions button
  • click on edit code
  • look for theme.css in the assets folder
  • scroll down in the theme.css file and enter
  • #spod-customizable-button{Your custom CSS}

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How can I add the customizer to my Shopify store?

Providing customers with the opportunity to customize their own gear is invaluable, and you’ll surely see a positive impact on your sales. Fortunately, adding SPOD’s Customizer to your Shopify store is a piece of cake.

To activate this customization tool for your Shopify store, visit your settings in the SPOD app. After you’ve activated the tool, you’ll need to determine your earnings for these personalized products. 

To see the Customizer, visit your store and click “Pages” (you can also use the “See it in your shop” button).

 

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Within the tool, you have the option to use our free design library, include your own designs, disable the free design library, or censor the library by disabling adult designs.

There are a few other points you should keep in mind when adding this essential resource to your Shopify store:

  • You’ll need to manually add the Customizer page to your store’s navigation
  • Do *NOT* change the Javascript of the page
  • We’re not responsible for the restyling of your page. Make sure the look and feel of your store is still to your liking after you add the tool
  • Do *NOT* unpublish the Customizer product

 

 

 

  

 

 

What happens when I install the SPOD Shopify app?

Upon installation, SPOD creates a fulfillment service. What this means is that all orders containing SPOD products and all SPOD product stock info is managed automatically via the app.

Our app is as seamlessly integrated to Shopify as possible, meaning your workflows and processes will mostly remain the same. You can find it in Shopify’s app section, but you also have shortcuts to the app from the Products and Orders lists (to create products and review orders, respectively).

 

Does SPOD support Shopifys "Buy Button"?

Yes, we do! Thanks to this feature, you can guide your customers to make a purchase, regardless of the website.

Specifically, by taking advantage of the Shopify ‘Buy Button,’ you’ll be creating an embeddable listing that can be inserted into any website. If you activate “auto publish for sale” before you sync SPOD products to Shopify, then the product will automatically be compatible with the ‘Buy Button.’

If the product doesn’t seem to be compatible with this button, please verify that the product’s publishing settings are properly configured. Visit Products > Product Details > Product Availability to assure that you’ve activated “auto publish for sale.” The button’s checkbox also needs to be checked.

How can I provide a shipping confirmation to my customer?

This is something Shopify will do for you. SPOD will do everything possible to not directly communicate with your cusomer.

When an order is shipped, SPOD informs Shopify about this and Shopify will automatically send the mail to your customer.

You can see you shipping confirmation mail via  "Settings > Notifications > Under shipping, "Shipping confirmation email" .

In case you place manual orders that do not feature your customers e-mail-address you can always find the shipped orders in your SPOD app under orders. Within the order detail page you will find a tracking URL (for all tracked orders)  that you can share manually with your customers.

Does Shopify know when SPOD shipped products?

Goal:

* inform merchant that we do inform Shopify on order shipments and all available data 

Briefing:

* when we ship an order we set the order part with SPOD products to shipped

* when it is a tracked order we will also provide tracking information to Shopify

* SPOD does not separately inform the merchant or the customer about the shipment. Shipping confirmation to the customer needs to be done via Shopify 

How can I configure my shipping cost in Shopify?

SPOD charges merchants for shipping fees. These fees are typically reimbursed to the merchant through the customer purchase price. Therefore, when you’re determining customer end-price, make sure you’ve accounted for shipping fees.

You can find SPOD’s shipping costs here. You’re not required to adhere to these exact numbers. For instance, if you want to offer customers a discount, you can lower your shipping prices. However, you’ll be required to make up the difference, ultimately resulting in less profit.

If you’re struggling with setting up and determining your shipping costs through Shopify, this helpful guide should provide some clarity.

Why do I get an error when creating a product?

A common issue we have seen people run into is the limit that Shopify imposes on the amount of variants (SKU's) that can be uploaded per day. 

A Shopify store can only upload 1000 variants per day. This limit does not apply to Shopify Plus stores. 

You can find the information more information from Shopify here.

To reduce the chance of crossing the threshold, if you need to upload a significant amount of products in one day, is to reduce the amount of colors and / or sizes that are offered for a certain product. 

 

Why is there a variant limit for my product?

Shopify sets a variant limit per product of 100 variants. With SPOD’s products, 1 colour in 1 size is a variant. For example a Men's T-Shirt, in black and in size small is 1 variant.

So, there are products if you activate all the colors, it exceeds the 100 variant limit. This will result in some missing sizes from your store front. These tend to be the larger sizes.

To avoid this issue, we recommend creating a product with a maximum of 12 colors.

If you would like to have a certain product available in more than 12 colors, please create the product again in the extra colors.