How can we help?

What are SPOD's shipping times and prices?

While most companies aren’t exactly transparent when it comes to shipping times, SPOD doesn’t beat around the bush. Thanks to our shipping calculator, you can easily determine how long deliveries will take based on destination and order value.

Besides offering the quickest turnaround time in the industry (inside of 48-hours for 95% of orders), SPOD also promises affordable, straight-forward shipping costs.

Shipping price is based solely upon order value (the production cost we charge you), and there are no hidden fees. For comparison’s sake, our competitors base their costs on which product types are ordered, individual product prices, and item count. This can prove to be overly complex, and you won’t deal with this headache when opting for SPOD. 

What Are SPOD’s Working Hours and Holidays?

SPOD's service team is working Monday through Friday with phone hours:

  • US team: Monday - Friday 9am - 6pm under +1-724-832-6290
  • EU team: Monday - Friday 9am - 6pm under +800-10 200 300

SPOD’s production facilities are open Monday through Friday, 6:30am EST/CET to 11:30pm.
Shipments are picked up daily by the carrier (times vary). During peak seasons we extend our production working hours as required. 

All SPOD’s North American sites and offices are closed on the following dates:

  • September 7, 2020
  • November 26, 2020
  • December 24, 2020
  • December 25, 2020
  • January 1, 2021

All SPOD's European sites and office are closed on the following dates: 

  • December 24-26, 2020
  • December 31, 2020
  • January 1, 2021 

COVID-19 Update

Last updated: January 15th 2021

We're back to our signature 48-hour production time!

Following the holiday season, we are running as normal again. That means you can expect our standard 48-hour production time.

Our support team is now back to usual too and you can expect a reply to any queries within 24 hours.

Production facilities live status: 

Current production time: 24-48 hours for small orders, 2-4 days for large orders

SPOD Core Production, Greensburg, PA - OPEN

SPOD Core Production, Henderson, NV - OPEN

 

We are taking every precaution to ensure the health and safety of our production employees and their communities. We are happy to see products run through our facilities and land safely at your customers’ doorsteps.

By keeping our production employees at a distance of 6 feet, cleaning surfaces at the beginning and end of shifts, and promoting hand washing, we are able to both keep our employees safe and produce orders for your customers. Here is the full list of safety guidelines from the CDC that we follow.

 We are reassessing the situation daily and will keep you up-to-date if and when there are new developments.  We will communicate any changes through our SPOD Mailing - please ensure that you'll receive them, maybe check your SPAM folder if you haven't received our latest updates. 

Take care of yourself and your community,

Your SPOD team

 

 

How can I change my RTS address?

If you have an address in the USA and your orders is shipped from one of our US production locations, your address will be automatically set as the RTS (Return to Sender) address.

If you live outside the US or the orders are shipped from our European production locations, then SPOD's address will be automatically set as RTS address.

What happens if a product is out of stock?

You’ll be the first to know if a SPOD product is out of stock. Shopify automatically receives a stock update from SPOD once an hour, 24-hours a day. If a product is out of stock, we’ll inform Shopify, thus preventing the product from being added to a customer’s basket.

In the off chance that a product goes out of stock after an order has been placed, we will send you an e-mail to let you know. 

If you sell on third-party marketplaces, and send us an order where SPOD's live stock system is not used, we will send you an e-mail to let you know the order cannot be imported due to a product being out of stock. 

Please note: In order to receive accurate inventory information, please be sure that "SPOD tracks this variant's inventory" is always selected in the inventory policy dropdown.

 

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Where is my order produced?

 

Where your orders will be produced depends on your selection during the registration process. SPOD has 3 production facilities in Europe and 2 production facilities in the USA

 

If your orders are produced in the Europe:

 

 

If your orders are produced in the USA:

Your products will be produced at one of SPOD’s two U.S. print facilities. Our Greensburg, Pennsylvania and Las Vegas, Nevada facilities are well-versed in quality and speed, assuring an ideal buying (and selling) experience and have the resources on-hand for a high celing of upward scaling.

The Greensburg facility houses eleven cutting-edge printers, clocking in at an average print time of 5.72 seconds per product. With forty-nine employees on hand, the plant produces an average of 3,100 products per day. Meanwhile, the Vegas facility employs the services of twelve printers and thirty-six employees, giving that facility an average print time of 5.83 seconds per product and 2,304 products printed per day.

 

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