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Fulfillment & Shipping

SPOD boasts the best turnaround times in the industry. We’ll have your products on the way to your customers within 48 hours. In this section, you can understand everything that goes into this lightning-fast process.

What are SPOD’s Christmas ordering deadlines?

Because SPOD is a third-party fulfillment provider, ordering deadlines are based on when the fulfillment request is received, not when your customer places the order.

The manual order review feature of the SPOD app dictates when the fulfillment requests are received:

  • If manual order review is NOT activated in your Shop, the fulfillment request is automatically received when a customer places an order. With this feature deactivated, customer orders must be received by the deadlines below for delivery by Christmas.

 

  • If manual order review IS activated in your Shop, fulfillment requests are NOT automatically received when a customer places an order. You must manually request fulfillment by following these simple steps. With this feature activated, fulfillment requests must be received by the deadlines below for delivery by Christmas.

Please take note of the following ordering deadlines for arrival at destination by Christmas (12/25).

For U.S. shipping destinations: Orders must be submitted by 11:59:59 p.m. EST on 12/14/2018
For Canadian shipping destinations: Orders must be submitted by 11:59:59 p.m. EST on 11/30/2018
For shipping destinations outside of Canada or the U.S.: Orders must be submitted by 11:59:59 p.m. EST on 11/30/2018

Please note: If you have activated the manual order review function in your SPOD app, orders must be approved for production by the above dates and times for delivery by Christmas (12/25).

What are SPOD's shipping times and prices?

While most companies aren’t exactly transparent when it comes to shipping times, SPOD doesn’t beat around the bush. Thanks to our shipping calculator, you can easily determine how long deliveries will take based on destination and order value.

Besides offering the quickest turnaround time in the industry (inside of 48-hours for 95% of orders), SPOD also promises affordable, straight-forward shipping costs.

Shipping price is based solely upon order value, and there are no hidden fees. For comparison’s sake, our competitors base their costs on which product types are ordered, individual product prices, and item count. This can prove to be overly complex, and you won’t deal with this headache when opting for SPOD.

It’s worth noting that order tracking is available for all domestically-shipped orders, but not for international orders.

 

How can I configure shipping cost in Shopify?

SPOD charges merchants for shipping fees. These fees are typically reimbursed to the merchant through the customer purchase price. Therefore, when you’re determining customer end-price, make sure you’ve accounted for shipping fees.

You can find SPOD’s shipping costs here. You’re not required to adhere to these exact numbers. For instance, if you want to offer customers a discount, you can lower your shipping prices. However, you’ll be required to make up the difference, ultimately resulting in less profit.

If you’re struggling with setting up and determining your shipping costs through Shopify, this helpful guide should provide some clarity.

How can I see the status of the order?

Under the orders section in your Shopify dashboard, you will find a list of your orders. By filtering for the ‘SPOD’ tag, you will receive a list of all orders to be fulfilled by SPOD. By clicking on an order, you will see all items fulfilled by SPOD and their corresponding status (pending, fulfilled, etc.).

How can I track the shipping of my customers' orders?

As soon as SPOD ships your customer's order, a tracking ID/URL is provided for the order in your Shopify account. Check the tracking status of individual orders from your Shopify dashboard by clicking "Orders" and then "Fulfillment".

Please note: All domestic orders automatically receive a tracking ID/URL. International orders are untracked.

Where is my order produced?

Your products will be produced at one of SPOD’s two U.S. print facilities. Our Greensburg, Pennsylvania and Las Vegas, Nevada facilities are well-versed in quality and speed, assuring an ideal buying (and selling) experience and have the resources on-hand for a high celing of upward scaling.

The Greensburg facility houses eleven cutting-edge printers, clocking in at an average print time of 5.72 seconds per product. With forty-nine employees on hand, the plant produces an average of 3,100 products per day. Meanwhile, the Vegas facility employs the services of twelve printers and thirty-six employees, giving that facility an average print time of 5.83 seconds per product and 2,304 products printed per day.

 

How are the products packed and send to my customer?

SPOD utilizes white label packaging and package inserts, meaning that both are completely devoid of any branding or identifying marks. The customers are yours, the products are yours, the brand is yours. SPOD’s branding will not appear on anything we ship to customers.

Adding merchant branding to packaging and package inserts is in consideration for the future, but at this time, everything is white label. We’ll keep you updated!

What happens if a product is out of stock?

You’ll be the first to know if a SPOD product is out of stock. Shopify automatically receives a stock update from SPOD once an hour, 24-hours a day. If a product is out of stock, we’ll inform Shopify, thus preventing the product from being added to a customer’s basket.

In the off chance that a product goes out of stock after an applicable order has been placed, we will contact you directly to find an appropriate solution.

 Please note: In order to receive accurate inventory information, please be sure that "SPOD tracks this variant's inventory" is always selected in the inventory policy dropdown.

 

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