How can we help?

What are the Christmas order deadlines?

Because SPOD is a third-party fulfillment provider, ordering deadlines are based on when the fulfillment request is received, not when your customer places the order.

The manual order review feature of the SPOD app dictates when the fulfillment requests are received:

  • If manual order review is NOT activated in your Shop, the fulfillment request is automatically received when a customer places an order. With this feature deactivated, customer orders must be received by the deadlines below for delivery by Christmas.
  • If manual order review IS activated in your Shop, fulfillment requests are NOT automatically received when a customer places an order. You must manually request fulfillment by following these simple steps. With this feature activated, fulfillment requests must be received by the deadlines below for delivery by Christmas.

To ensure that your customers’ items arrive before December 24th, their orders must be placed before the deadlines listed below. 

Shipping Type

Order Deadline

US Standard Shipping

Dec 14th

US Premium Shipping

Dec 17th

US Express Shipping

Dec 18th

International Standard Shipping

Dec 1st

International Premium Shipping

Dec 10th

International Express Shipping

Dec 16th



What Are SPOD’s Working Hours and Holidays?

SPOD's service team is working Monday through Friday with phone hours 8am-5pm EST under +1-724-832-6290.

SPOD’s production facilities are open Monday through Friday, 6:30am EST to 11:30pm EST. Shipments are picked up daily by the carrier (times vary).

SPOD’s North American sites and offices are closed on the following dates in 2019:

  • February 18th, 2019
  • April 19th, 2019
  • May 27th, 2019
  • July 4th, 2019
  • September 2nd, 2019
  • November 11th, 2019
  • November 28th, 2019
  • December 24th, 2019
  • December 25th, 2019

What are SPOD’s shipping methods?

SPOD offers a trio of effective shipping methods, providing options for all kinds of buyers. Don’t forget to pass along this important information to all your customers and followers!

The three shipping options include:

  • Standard Shipping:
    • To US destinations:
      • 3-8 business days
      • Tracking provided
      • Includes Saturday delivery
      • Delivered by USPS
      • Alaska/Hawaii may require extra time
    • To any other destinations :
      • 3-18 business days
      • No tracking provided
      • Upon delivery, may be subject to import taxes, customs, and duties
  • Premium Shipping:
    • To US destinations:
      • 3-7 business days
      • Tracking provided
      • Includes Saturday delivery
      • Delivered by USPS Priority Mail
    • To any other destinations:
      • Not available
  • Express Shipping:
    • To US destinations:
      • 2-3 business days
      • Tracking provided
      • Delivered by FedEx
      • Not available for Alaska, Hawaii, PO boxes, and APOs
    • To any other destinations:
      • 2-5 business days
      • Tracking provided
      • Delivery by FedEx.
      • Not deliverable to PO Boxes. May be subject to import taxes, customs, and duties upon delivery.

The shipping costs depend of the item’s value. Please refer to our shipping cost calculator for more details.

Please note that in order to offer premium/express shipping, you’ll have to activate these specific methods for your Shopify store.

What are SPOD's shipping times and prices?

While most companies aren’t exactly transparent when it comes to shipping times, SPOD doesn’t beat around the bush. Thanks to our shipping calculator, you can easily determine how long deliveries will take based on destination and order value.

Besides offering the quickest turnaround time in the industry (inside of 48-hours for 95% of orders), SPOD also promises affordable, straight-forward shipping costs.

Shipping price is based solely upon order value (the production cost we charge you), and there are no hidden fees. For comparison’s sake, our competitors base their costs on which product types are ordered, individual product prices, and item count. This can prove to be overly complex, and you won’t deal with this headache when opting for SPOD.

It’s worth noting that order tracking is available for all domestically-shipped orders, but not for international orders.


How do I activate the different shipping methods?

As we previously detailed, SPOD provides three different shipping methods: standard, premium, and express.

It’s important to note that Shopify doesn’t explicitly list these shipping names, and they include their own variations of these various methods. Therefore, you’ll want to actively name each of these shipping types for your SPOD products.

If you do not name each of these methods, the following information should be passed along to your customers:

  • If the customer chooses a shipping method that includes the word “premium,” it will default to SPOD’s premium shipping type (assuming it’s available in the applicable country)
  • If the customer chooses a shipping method that includes the word “express,” it will default to SPOD’s express shipping type (assuming it’s available in the applicable country)
  • If the customer chooses any other shipping method, we’ll automatically default to the least-expensive route

When configuring your shipping methods and calculating the accompany costs, you’ll want to remember that SPOD does not support live rates.



If You Only Sell SPOD Products

It’s especially easy to configure your shipping methods if you’re only selling SPOD products in your Shopify store. To set up your shipping types, you’ll want to

  • Visit your shop, go to “Settings,” go to “Shipping”
  • Delete the existing national/international shipping zones
  • Create new national/international shipping zones.
  • For each zone, define the pricing (in different tiers) for standard/premium/express shipping

SPOD’s shipping pricing is tiered, so it’s essential that you configure your pricing settings in a similar way.

If You Sell SPOD Products and Non-SPOD Products

If your customers are able to complete a transaction with a mixed basket of SPOD and non-SPOD products, then you may want to slightly adjust your shipping methods. Overall, the setup method is the same; however, you’ll want to account for any additional charges if you’re going to be shipping separate products from another location.

Furthermore, you’ll want to confirm which shipping methods are used for these non-SPOD products, and you’ll want to adapt your shipping types accordingly. For instance, if SPOD is the only supplier to offer premium/express shipping, you shouldn’t be offering this shipping type to your customers.

How can I configure shipping cost in Shopify?

SPOD charges merchants for shipping fees. These fees are typically reimbursed to the merchant through the customer purchase price. Therefore, when you’re determining customer end-price, make sure you’ve accounted for shipping fees.

You can find SPOD’s shipping costs here. You’re not required to adhere to these exact numbers. For instance, if you want to offer customers a discount, you can lower your shipping prices. However, you’ll be required to make up the difference, ultimately resulting in less profit.

If you’re struggling with setting up and determining your shipping costs through Shopify, this helpful guide should provide some clarity.

How can I see the status of the order?

Under the orders section in your Shopify dashboard, you will find a list of your orders. By filtering for the ‘SPOD’ tag, you will receive a list of all orders to be fulfilled by SPOD. By clicking on an order, you will see all items fulfilled by SPOD and their corresponding status (pending, fulfilled, etc.).

However, we recommend you check the status of the order in our SPOD app. Here you will find more detail on the order status than those shown in the Shopify order page.  

By clicking the Orders tab of the SPOD app you will find a list of all your orders being fulfilled by SPOD. Here, you can see a column with the name Status. Each order will have a status that is shown. There are seven different order states, you can find the details on what each order status means here.


How can I track the shipping of my customers' orders?

As soon as SPOD ships your customer's order, a tracking ID/URL is provided for the order in your Shopify account. Check the tracking status of individual orders from your Shopify dashboard by clicking "Orders" and then "Fulfillment".

Please note: All domestic orders automatically receive a tracking ID/URL. International orders are untracked.

Where is my order produced?

Your products will be produced at one of SPOD’s two U.S. print facilities. Our Greensburg, Pennsylvania and Las Vegas, Nevada facilities are well-versed in quality and speed, assuring an ideal buying (and selling) experience and have the resources on-hand for a high celing of upward scaling.

The Greensburg facility houses eleven cutting-edge printers, clocking in at an average print time of 5.72 seconds per product. With forty-nine employees on hand, the plant produces an average of 3,100 products per day. Meanwhile, the Vegas facility employs the services of twelve printers and thirty-six employees, giving that facility an average print time of 5.83 seconds per product and 2,304 products printed per day.


How to set up shipping for only the Customizer

If you want to set up a specific shipping model for products that are brought through the Customizer please follow the instructions below.

First of you need to locate the “Shipping profile” page in your Shopify settings. This can be found under the “Shipping” section.

Under “Rates at checkout” please click the button “Create new profile”.

Here you can search and find the product “Your Customized Product”. This is the product that SPOD uses to process any orders that come through the Customizer.

Then you can set up a shipping profile to your specific requirements, and this will apply only to items that are brought by your customers through the Customizer.



How are the products packed and sent to my customer?

SPOD utilizes white label packaging and package inserts, meaning that both are completely devoid of any branding or identifying marks. The customers are yours, the products are yours, the brand is yours. SPOD’s branding will not appear on anything we ship to customers. The package below is an example of how an order would be delivered to your customer. 

Adding merchant branding to packaging and package inserts is in consideration for the future, but at this time, everything is white label. We’ll keep you updated!



What happens if a product is out of stock?

You’ll be the first to know if a SPOD product is out of stock. Shopify automatically receives a stock update from SPOD once an hour, 24-hours a day. If a product is out of stock, we’ll inform Shopify, thus preventing the product from being added to a customer’s basket.

In the off chance that a product goes out of stock after an applicable order has been placed, we will contact you directly to find an appropriate solution.

 Please note: In order to receive accurate inventory information, please be sure that "SPOD tracks this variant's inventory" is always selected in the inventory policy dropdown.



Where does SPOD not ship to?

For various reasons there are some countries that SPOD cannot ship to.

Below is a complete list of all the countries that SPOD cannot process orders for: 

El Salvador
Marshall Islands
North Korea
North Macedonia
Saint Kitts & Nevis
South Sudan
State of Palestine