If your customer contacts you because they received a product with a defect, please ask them to send you a picture where the mistake can be clearly seen.
Then, simply contact our customer service at these addresses and send us the picture:
- email@example.com (USA)
- firstname.lastname@example.org (EU)
Our customer service will then find the best solution for you.
Here's what we consider a defect:
- Faded print
- Arrived stained
- Flex peeling off
- Holes on the product
We use the picture you send us to document the issues and to make sure we can learn from them.