If your customer contacts you because they received the wrong item, please ask them to send you a picture where the mistake can be clearly seen.
Then, simply contact our customer service at these addresses and send us the picture:
- firstname.lastname@example.org (USA)
- email@example.com (EU)
Our customer service will then find the best solution for you.
We use the picture you send us to document the issues and to make sure we can learn from them.