For the moment, we are only accepting credit card payments, but we have plans to support PayPal, ApplePay, and others.
Problems that can occur with credit card payments:
- Payment authorization isn’t possible.
- Money cannot be captured (received).
- The credit card information provided is not accurate.
- The credit card has not been activated or is expired.
- Repeated authorizations have resulted in SPOD being flagged by the credit agency.
You can find more details here: Why did my payment method registration fail?
In the case of the latter, you should contact your payment provider directly to give verbal approval for authorizations from SPOD/ Spreadshirt Inc. This often occurs on the first order due to SPOD being a new company making reservations on your card.
If payment authorization is not possible, we will not be able to proceed to the production phase. The order will be marked “pending payment”, and the merchant will be informed of the issue. The merchant would need to provide new credit card data or check the previous data for any errors.
If you come across any of these issues, you’ll need to delete your credit card info and try again. This is an essential step; you’ll need to re-enter this information even if it’s identical to the previous information you provided.
If your orders are failing payment, we will automatically delete your credit card information and send you an e-mail informing you about this. Please then re-enter your credit card information to solve the issue.