SPOD's customer service team is working Monday through Friday with phone hours:
- US team: Monday - Friday 9 am - 6 pm (EST) under +1-724-832-6290
- EU team: Monday - Friday 9 am - 6 pm (CET) under +800-10 200 300
During the holiday season, our customer service teams are here to support you with extended phone hours. From November 29th-December 23rd, 2023:
- NA team: Monday-Friday 8 am-7 pm, and Saturday, December 11th, 10 am-2 pm
- EU team: Monday-Friday 8 am-7 pm, Saturday 10 am-2 pm
Please note that we will be closed on Fridays December 24th and 31st.
SPOD’s production facilities are usually open Monday through Friday, from 6:30 am to 11:30 pm (local time). Shipments are picked up daily by the carrier (times vary). During peak seasons we extend our production working hours as required.
All SPOD’s North American sites and offices are closed on the following dates:
- January 16, 2023
- February 20, 2023
- April 7, 2023
- May 29, 2023
- June 19, 2023
- July 4, 2023
- September 4, 2023
- October 9, 2023
- November 11, 2023
- November 23, 2023
- December 22, 2023
- December 26, 2023
Our European facilities work on different schedules since all 3 productions are in different countries and have different holidays.
| Offices and Production in Leipzig, Germany | Production in Poland | Production in the Czech Republic |
|---|---|---|
| January 1, 2023 | January 1, 2023 | January 1, 2023 |
| April 7, 2023 | January 6, 2023 | April 7, 2023 |
| April 10, 2023 | April 18, 2023 | April 10, 2023 |
| May 1, 2023 | May 1, 2023 | May 1, 2023 |
| May 18, 2023 | May 3, 2023 | May 8, 2023 |
| May 29, 2023 | May 29, 2023 | July 5-6, 2023 |
| October 3, 2023 | June 8, 2023 | September 28, 2023 |
| October 31, 2023 | August 15, 2023 | October 28, 2023 |
| November 22, 2023 | November 1, 2023 | November 17, 2023 |
| December 25-26, 2023 | November 11, 2023 | December 24-26, 2023 |
| December 31, 2023 | December 25-26, 2023 | December 31, 2023 |
| December 31, 2023 |