SPOD's customer service team is working Monday through Friday with phone hours:
- US team: Monday - Friday 9 am - 6 pm (EST) under +1-724-832-6290
- EU team: Monday - Friday 9 am - 6 pm (CET) under +800-10 200 300
During the holiday season, our customer service teams are here to support you with extended phone hours. From November 29th-December 23rd, 2022:
- NA team: Monday-Friday 8 am-7 pm, and Saturday, December 11th, 10 am-2 pm
- EU team: Monday-Friday 8 am-7 pm, Saturday 10 am-2 pm
Please note that we will be closed on Fridays December 24th and 31st.
SPOD’s production facilities are usually open Monday through Friday, from 6:30 am to 11:30 pm (local time). Shipments are picked up daily by the carrier (times vary). During peak seasons we extend our production working hours as required.
All SPOD’s North American sites and offices are closed on the following dates:
- January 17, 2022
- February 21, 2022
- April 15, 2022
- May 30, 2022
- June 20, 2022
- July 4, 2022
- September 5, 2022
- October 10, 2022
- November 11, 2022
- November 24, 2022
- December 23, 2022
- December 26, 2022
Our European facilities work on different schedules since all 3 productions are in different countries and have different holidays.
| Offices and Production in Leipzig, Germany | Production in Poland | Production in the Czech Republic |
|---|---|---|
| January 1, 2022 | June 3, 2021 |
July 5, 2021 |
| January 1, 2022 | January 1, 2022 | January 1, 2022 |
| January 7, 2022 | January 6-7, 2022 | January 7, 2022 |
| April 15, 2022 | April 18, 2022 | April 15, 2022 |
| April 18, 2022 | May 1, 2022 | April 18, 2022 |
| May 1, 2022 | May 3, 2022 | May 1, 2022 |
| May 26, 2022 | May 5, 2022 | May 8, 2022 |
| June 6, 2022 | June 5, 2022 | July 5-6, 2022 |
| October 3, 2022 | June 16, 2022 | September 28, 2022 |
| October 31, 2022 | August 15, 2022 | October 28, 2022 |
| November 16, 2022 | November 1, 2022 | November 17, 2022 |
| December 25-26, 2022 | November 11, 2022 | December 24-26, 2022 |
| December 31, 2022 | December 25-26, 2022 | December 31, 2022 |
| December 31, 2022 |