SPOD's customer service team is working Monday through Friday with phone hours:
- US team: Monday - Friday 9 am - 6 pm (EST) under +1-724-832-6290
- EU team: Monday - Friday 9 am - 6 pm (CET) under +800-10 200 300
During the holiday season, our customer service team is here to support you with extended phone hours. From November 29th-December 23rd, 2021:
- NA team: Monday-Friday 8 am-7 pm, and Saturday, December 11th 10 am-2 pm
- EU team: Monday-Friday 8 am-7 pm, Saturday 10 am-2 pm
SPOD’s production facilities are usually open Monday through Friday, from 6:30 am to 11:30 pm (local time). Shipments are picked up daily by the carrier (times vary). During peak seasons we extend our production working hours as required.
All SPOD’s North American sites and offices are closed on the following dates:
- May 31, 2021
- July 5, 2021
- September 6, 2021
- November 25, 2021
- December 24-27, 2021
- January 3, 2022
Our European facilities work on different schedules since all 3 productions are in different countries and have different holidays.
| Offices and Production in Leipzig, Germany | Production in Poland | Production in the Czech Republic |
|---|---|---|
| June 3, 2021 | June 3, 2021 |
July 5, 2021 |
| October 3, 2021 | August 15, 2021 | July 6, 2021 |
| October 31, 2021 | November 11, 2021 | September 28, 2021 |
| November 17, 2021 | December 25, 2021 | October 28, 2021 |
| December 25, 2021 | December 26, 2021 | November 17, 2021 |
| December 26, 2021 | December 24, 2021 | |
| December 25, 2021 | ||
| December 26, 2021 |