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How do you handle orders that are returned because of a wrong address?

For a return-to-sender (RTS) package, it is dependent on your location where the package will go.

  1. If your Shopify business address is in the U.S.A, SPOD will automatically set the RTS address to your address. This can always be changed in the settings page of your app
  2. If you have an address that is registered outside of the U.S.A, the RTS address will be set to SPOD's Greensburg factory address.

If you are outside the U.S.A, SPOD will contact you and provide two options:

  1. SPOD will collect RTS orders and send them to the merchants once per quarter
  2. Merchant provides SPOD with a new delivery address, and SPOD will reship the package with secondary shipping costs applied. If you do not react to our messages within 30-days, the order will be destroyed. You still will be responsible for paying for RTS orders, and there are no refunds.

The RTS address is the same as the SPOD address.

Tracked packages can be monitored via the tracking status. Domestic packages are tracked, whereas international ones are not.

Any claim needs to be made no later than 30 days after the product’s expected date of arrival.