If the customer has an issue with the quality of the product, they’ll need to contact you directly. You will subsequently contact SPOD. Since we are effectively producing white label products (meaning you, not SPOD, is the one responsible for selling to and interacting with the customers), the customer will have no direct contact with us.
If there is an issue with the product or print quality, we’ll produce a replacement or refund the money to you. The following are considered product-quality issues:
- Incorrect size, color, product type
- Incorrect design
- Misplaced design (incorrect position on print area, incorrect print area)
- Design not properly applied to product
The following are not considered product-quality issues:
- Personal taste
- Product doesn’t fit
- Unhappiness with color or cut
- Low design resolution
To confirm any production errors, we’ll need an image of the product, the order ID.
You can find the order ID in your transactions section of the SPOD app.